Terms of Use


This page (together with the documents referred to on it) tells you the terms on which you may make use of our website frontieredu.ae, as a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site

Eligibility For Membership

Frontieredu.ae is an online shopping website where credit card payment is required hence individuals who are over 18 years of age should only use the payment functionality. Web users will have access to all contents on our website however Frontieredu.ae reserves the right to limit or withdraw access to the Site or the membership of any person if we believe that person is under the age of 18 years. You must ensure that the details provided by you on registration or at any other time are correct and complete.

Your Account And Registration Obligations

Registering an account with frontieredu.ae is a mandatory requirement to start buying products. When you register as a member of the Site, you have been or will be required to provide certain information and register a username and password for use on this Site.

On becoming a member of the Site, you agree:

  1. You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.

  2. You must immediately notify frontieredu.ae of any unauthorized uses of your account or any other breaches of security.

  3. Frontieredu.ae will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

  4. You will provide true, accurate, current, and complete information about yourself as prompted by the Frontieredu.ae registration form.

Electronic Communications

When you visit frontieredu.ae or send e-mails to us, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this site or through our social media channels. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Amendments To This User Agreement

You acknowledge and agree that frontieredu.ae shall reasonably endeavor to give you notice for any amendment to these Terms and Conditions that materially increases your obligations or decreases your rights under the Terms and Conditions, in accordance with the terms of this Agreement. You acknowledge and agree that frontieredu.ae at its sole discretion and without liability may make amendments without a further specific agreement at any time by posting a notice of the amendment on the Site.

Product Pricing

Except where noted otherwise, the price displayed for products on our website represents the best price frontieredu.ae can offer, in accordance with industry standards. All customers will be charged in UAE Dirham and differences between approximation in other currency and actual billing price on the customer's credit card bill is probably attributable to different credit card companies charging different exchange rates.

Use of the site and community pages:

 Strongly recommends users to follow the Terms and Conditions of this website and to respect fellow community members on our Social Media pages and to understand that while using the Site & community pages, you will not:

  • Post comments/contents that is abusive, defamatory, or obscene;

  • Post information that is fraudulent, deceptive or misleading;

  • Post information which may be considered culturally or religiously offensive;

  • Post any information on a specific website outside of Frontieredu.ae; or advertising;

  • Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";

  • Interfering or disrupting networks or websites connected to the Frontieredu.ae site;

  • In violation of any intellectual property right of another;

  • In violation of any law or regulation, or

  • Otherwise offensive, graphically or in tone.

 has the right to withdraw any account that may fall into the above category, without any prior notice.


All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property and copyright work of either frontieredu.ae, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of frontieredu.ae and is protected by copyright, trademarks, patents or other intellectual property rights and laws


"frontieredu.ae" and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Frontier Education General Trading LLC and are protected by international trademark and other intellectual property rights and laws frontieredu.ae trademarks may not be used in connection with any product or service that is not frontieredu.ae property or in any manner that disparages or discredits frontieredu.ae. All other trademarks not owned by frontieredu.ae that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by frontieredu.ae.

Abusing frontieredu.ae

Please report problems of any kind or violations of these Terms and Conditions to frontieredu.ae. If you believe that your intellectual property rights have been violated, please notify us. Without prejudice to any other rights and remedies of frontieredu.ae under these Terms and Conditions or at law, frontieredu.ae may limit, suspend, or withdraw a user's access to the Site. Also, frontieredu.ae can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe on the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.

Withdrawal Of Access AND/OR Membership

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time without notice, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Limitation Of Liabilities

Frontieredu.ae, its officers, employees, agents, and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this Terms and Conditions. If at any time you are dissatisfied with the website or any contents on the same, you can discontinue your use of it.


You agree to indemnify and hold frontieredu.ae and its officers, employees, agents, and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal costs and expenses)

Third-Party Websites

frontieredu.ae may include third party website links or contents and disclaims any responsibility for any harm resulting from your use of those websites. Please read our Privacy policy.

Orders & Delivery Timelines

frontieredu.ae “One Stop Shop for all Educational Needs Supplies” is easy to order and delivery service is aimed at 100% customer satisfaction.

frontieredu.ae will update the product list on its website to show only those products that are available. If products become unavailable, those product listings are temporarily removed from the website until the product is again available.

All orders for items in stock will be delivered within 5 working days, where working days are defined as all days of the week except - Fridays, Saturdays & public holidays. While we try hard to ensure that all deliveries take place on time, elements like traffic and weather may contribute to late delivery.

frontieredu.ae will deliver in pre-defined areas of Dubai and Abu Dhabi city limits. Eventually, delivery will be extended to encompass the entire UAE.

frontieredu.ae will send you an email detailing the products ordered and estimated date and time for delivery. Delivery will be made to the address provided when the order was made. All items are delivered by frontieredu.ae.

frontieredu.ae provides customers with an option of picking from our warehouse at DIC Dubai during working days/hours i.e. Sunday to Thursday from 10 am to 3 pm with prior appointment

Delivery Terms:

  • Orders over AED 500 – Free Delivery in the pre-defined areas of Dubai and Abu Dhabi city limits.

  • Orders less than AED 500 – A delivery charge of AED 50 will be applicable. Alternately the customer can choose to pick up the order from our warehouse at DIC Dubai.

Order Acceptance

frontieredu.ae follows certain criteria for order acceptance. frontieredu.ae reserves the right, at its sole discretion, to refuse or cancel any order made at frontieredu.ae for any reason whatsoever. Unavailability of stocks, errors in pricing or product information, or unlawful transactions may result in the order being canceled. We'll keep you updated if anyone of the product(s) you ordered may fall under that above criteria prior to the order shipment or if additional information is required to accept the order. The customer will only be informed about the unavailable product only after the packing is done. The customer agrees not to dispute and agree that the decision by frontieredu.ae is final in such instances. If there is any refund in your order or your order is canceled after your credit card has been charged, the same amount will be credited back to your credit card within 72 hours from our side.

Disclaimer: The refund amount will be credited to the customer's card dependent on the banks' policy, but the bank to bank transfer will take up to two to three business days.

Order Cancellations By The Customer

Canceling an order before shipping is possible but subject to certain terms and conditions. Please contact the customer service team on info@frontieredu.ae for your specific order. In case orders cannot be canceled, the customer agrees not to dispute and agree that the decision of frontieredu.ae is final in such instances.

Unlawful Transactions

frontieredu.ae reserves the right to recover the cost of products, collection charges and lawyers' fees from persons using the Website fraudulently. frontieredu.ae reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

Delivery Of Products Made By Credit Card

frontieredu.ae reserves the right to cancel/block any order where we believe that the cardholder is not the actual recipient. In such cases, the cardholder can email us at info@frontieredu.ae with a scanned copy of the cardholder's Emirates ID and a statement on who can claim the product you purchased with your card.

Returns And Refund Policies

Items once purchased will not be returned and no refund shall be made unless found faulty during delivery.

frontieredu.ae guarantee relates to the quality and durability of the product sold. In case the product is faulty at the time of delivery, frontieredu.ae will replace the product(s). You can also obtain a refund if you prefer that to a replacement. This will be applicable only with prior authorization and goods should be in a sellable condition, which will be checked by our Quality Assurance department.

Images On Website

The images referenced, made accessible or made available to you on frontieredu.ae are for illustrative or viewing purpose only. Product images are subject to change without any prior notification. frontieredu.ae cannot guarantee that the product you receive should come in the same packing as seen on the website. However, we try to maintain accurate information and an exact image of the product you may or wish to buy.