Frequently Asked Questions
At frontieredu.ae, we strive to ensure that you are always delighted. Please find below a range of frequently asked questions that will help you to shop with us. If you can’t find the answer to your question here, please write to us at firstname.lastname@example.org.
Is it mandatory to register on the website?
Yes, if you intend to buy any products on the website. You can browse the website and add the selected products to your shopping cart without registration. To place your order, registration is mandatory during the check-out and payment process.
Are there any charges for registration?
- The registration on frontieredu.ae is absolutely FREE!
What is My Account?
My Account is the section you reach after you log in at frontieredu.ae. My Account allows you to track your active orders, order history, and contact details.
I’ve forgotten my account number can you help?
Your account number can be found on any previous invoices or delivery notes and in the 'My Account' section when you log in online but if you are still experiencing problems locating your details please email us at email@example.com.
How do I use a promotion code?
Once you’ve added the items you want to order, to your shopping basket, you’ll have the option to enter a promotion or discount code before you proceed to checkout. Simply enter your code in the box, click ‘Apply’, and the promotion will be added to your shopping basket. Remember promotion codes usually have an end date but if you experience any problems using a code simply get in touch with us
Do you have a minimum order value or quantity?
No, but AED 50 will be applied as a delivery charge for any order value less than AED 200. Alternatively, you can choose to pick up your order from our warehouse at DIP Dubai Orders above AED 200, will be delivered at Free-of-charge within the predefined areas of Dubai, Sharjah and Abu Dhabi.
What is the Favorites?
A favorite is a list to which you can add products by clicking on the icon. Products that you would like to purchase in the future can be added to this list. You can access this list from the “My Account” drop-down on the top left and click on “My Favorites”.
How do I place an order?
You can place an order directly on the website by adding the products of your choice to the shopping cart. Alternatively, you can request a quote from our sales team.
What confirmation will I receive once the order has been placed?
You will receive an automatic confirmation email once the order is placed.
Can I order products that are out of stock?
Yes, you can order the products that appear as “Out of stock” on the website. It may take anywhere between 4 to 12 weeks for us to deliver out-of-stock items. Feel free to contact us for your queries on delivery lead time for specific item(s).
How do I check the current status of my order?
You can view the status of your orders after you log in and navigate to the ‘My Account’ page, which can be accessed through the ‘My Account’ drop-down on the top right of the webpage.
How do I Pay?
We accept all major Visa and Mastercard credit or debit cards. Payments can be made directly through the payment gateway on the website.
Will my details be shared with third parties?
No. We respect the privacy of our valued customers and do not share any customer details with any third parties.
If I pay by credit card how do I get the amount back for items not delivered?
If for any reason we are unable to deliver all the products that you have ordered and made the payment online, the balance amount will be refunded to you as a voucher which can be used against your future orders. Should you want it to be credited to your payment card please contact our customer support team and we shall do the needful.
Shipping and Delivery Related
What are the shipping options?
Orders with the value of AED 200 and above will be shipped free to pre-defined areas within Dubai and Abu Dhabi city limits. Orders with a value less than AED 200 will be subject to a delivery charge of AED 50 or can be picked up from our warehouse at DIP Dubai during working days between 10 am-3 pm with prior appointment.
What cities and locations (within the city) do you deliver?
Currently, orders are delivered within the city limits of Abu Dhabi & Dubai. We service the following areas in Abu Dhabi:
- Abu Dhabi Island
- Khalifa City A&B
- Mohammad Bin Zayed City
- Shahama & Bahiya
We service the following areas in Dubai:
- Jabal Ali
- Hadaeq Mohammed Bin Rashid
- Dubai Land
- Bur Dubai
- Ras Al Khor
- Nakhlat Deira
What if my area is not listed above?
We are constantly working on increasing delivery coverage. In case your delivery location is still not in the delivery areas we cover, please contact us and we will try if special arrangements for delivery can be made based on the size of your order.
By when can I expect to get my order?
All orders for items in stock will be delivered within 5 working days, where working days are defined as all days of the week except - Fridays, Saturdays & public holidays
What are “direct delivery” items?
Direct delivery items are products that are usually not held in stock and procured against orders. These items may take anywhere between 4 to 12 weeks for delivery depending on where the product is being sourced from. Feel free to contact us for your queries on delivery lead time for specific “direct delivery” item(s).
What happens if I’m not there to sign for my delivery?
If there is no one to sign or accept your delivery then goods would be returned back to our warehouse. In such a scenario our customer team will call you to reschedule another date. The second attempt to deliver will be based on our next available date to your area. In the case of a second delivery attempt also you are not available, then goods would be returned to our warehouse and held for 3 working days for collection. Beyond this time the order would be considered as canceled.
Returns, Refunds & Exchange Related
Can I cancel the order?
Canceling orders is possible subject to certain terms and conditions. Please contact our customer service team for further information.
What if I find the product faulty?
We pride ourselves on the quality of the products that we deliver. However, in the unlikely event that a product is found faulty at the time of delivery, we will replace the product or process a refund.
Can you supply an educational product that doesn’t appear on your website?
Yes, we offer a much larger product range of educational resources that are procured in order. Please feel free to contact us and we will schedule a Sales Executive to visit to understand your requirements and provide you with quotes where possible.